Privacy policy
This is the privacy policy for the website, Vicky Newham. As the legal owner and operator, I am committed to safeguarding the privacy of my visitors and customers. This policy outlines how I collect and process personal data on the website. For the purposes of this policy, ‘we’, ‘our’ and ‘us’ refers to Vicky.
Our principal place of business is at 403 Dover Road, Walmer, Kent CT5 1HX. You can contact us by email on vicky@vickynewham.com. Our data protection officer is Vicky.
1. What data do we collect?
By using the consent and privacy controls on our forms, you can control the collection and use of your personal data. We may collect and use several types of personal data:
· contact data which may include your name and email address.
· account data may include your name, email address and marketing preferences.
· transaction data may include your name, your contact details and details of transactions with us.
· communication data may include communication content and metadata.
2. Where will the data be stored?
Your personal data will be held in our website database and stored on the servers of our hosting services providers, HostPapa.
3. Why do we collect this data?
This may be for the purposes of operating our website, fulfilling orders, providing services, generating invoices and receipts, and performing credit control. The legal basis for this is to enable the proper administration of our website, services and business.
We may process your data to communicate with you by email, to provide support services and complaint handling. The legal basis for this is to communicate with our customers, and to administer our website, services and business properly.
We may process your data to create and send marketing communications by email. The legal basis for this is to promote our business and services to website visitors and service users.
We may process your data to enable us to research and analyse the use of our website and services, and interactions with our business. The legal basis for this is to monitor, support, improve and secure our website, services and business generally.
We may process your data to help us create and maintain our databases and records. The legal basis for this is to ensure we have all the information we need to run our business properly.
We may process your data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is to protect and assert our legal rights, yours and the rights of others.
4. Who may we share your data with?
We may disclose your data to our professional advisers when necessary to obtain their advice.
Financial transactions relating to our website and services are handled by our payment services providers, Santander. We will share transaction data with Santander only to the extent necessary to process your payments and refunds, and to deal with any arising complaints and queries.
When your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA), such transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities in the relevant countries.
5. How long may we retain your data?
Personal data will not be kept for longer than is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Under data protection law you have:
· the right to ask for copies of your personal data
· the right to rectify inaccurate data and to complete incomplete data
· the right to ask us to erase your data
· the right to restrict the processing of your data
· the right to object to the processing of your personal data
· the right to ask that we transfer your data to another organisation or to you
· the right to complain about our processing of your data to a supervisory authority
· the right to withdraw consent for us to process your data
6. Amending this policy
We may update this policy by publishing a new version on our website. Please check this page occasionally to ensure you are happy with any changes as we may not notify customers of them.
[Updated July 2020]
